{"id":5598,"date":"2026-08-27T20:23:37","date_gmt":"2026-08-27T18:23:37","guid":{"rendered":"http:\/\/tekstiilipesur.com\/?page_id=5598"},"modified":"2026-08-27T21:23:20","modified_gmt":"2026-08-27T19:23:20","slug":"teata-probleemist","status":"publish","type":"page","link":"https:\/\/tekstiilipesur.com\/en\/teata-probleemist\/","title":{"rendered":"Report a problem"},"content":{"rendered":"<section class=\"section tp-support-page__section\"><div class=\"section-content\"><br \/>\n<div class=\"row tp-support-page__row\"><br \/>\n<div class=\"col large-12\"><div class=\"col-inner\"><\/p>\n<\/p>\n<p class=\"tpsupport-intro\" style=\"max-width:760px;margin:0 auto 18px;\">Teata pesuri rikkest, kahjustusest v\u00f5i puuduvast tarvikust.<\/p>\n<aside class=\"tp-support-safety\" role=\"note\" aria-labelledby=\"tp-support-safety-title\">\n<div class=\"tp-support-safety__mark\" aria-hidden=\"true\">!<\/div>\n<div class=\"tp-support-safety__content\">\n<h2 id=\"tp-support-safety-title\">If something seems unusual<\/h2>\n<p>Kui m\u00e4rkad suitsu, elektril\u00f5hna v\u00f5i suuremat veeleket, l\u00f5peta kasutamine ja helista meile. Vajadusel eemalda pistik vooluv\u00f5rgust ainult siis, kui seda saab teha ohutult.<\/p>\n<\/p><\/div>\n<p>  <a class=\"tp-support-safety__action\" href=\"tel:+37258853441\"><i class=\"icon-phone\" aria-hidden=\"true\"><\/i><span>Call 5885 3441<\/span><\/a><br \/>\n<\/aside>\n<p>\n        <section class=\"tpsupport-form\" aria-labelledby=\"tpsupport-title\">\r\n            <div class=\"tpsupport-card\">\r\n                <p class=\"tpsupport-eyebrow\">Tekstiilipesur<\/p>\r\n                <h1 id=\"tpsupport-title\">Report a problem<\/h1>\r\n                <p class=\"tpsupport-intro\">We will find your active booking using the email address from your order.<\/p>\r\n\r\n                <form class=\"tpsupport-lookup\" novalidate action=\"\">\r\n                    <label>\r\n                        Order email\r\n                        <input type=\"email\" name=\"customer_email\" autocomplete=\"email\" required>\r\n                    <\/label>\r\n                    <label class=\"tpsupport-reference\" hidden>\r\n                        Broneeringu viide\r\n                        <input type=\"text\" name=\"booking_reference\" maxlength=\"80\" autocomplete=\"off\">\r\n                        <small>You can find the reference in your order confirmation.<\/small>\r\n                    <\/label>\r\n                    <button type=\"submit\">Continue<\/button>\r\n                <input type=\"hidden\" name=\"trp-form-language\" value=\"en\"\/><\/form>\r\n\r\n                <form class=\"tpsupport-report\" hidden novalidate action=\"\">\r\n                    <div class=\"tpsupport-booking\" aria-live=\"polite\"><\/div>\r\n                    <label>\r\n                        Machine number\r\n                        <input type=\"text\" name=\"machine_number\" maxlength=\"64\" required>\r\n                    <\/label>\r\n                    <label>\r\n                        Problem type\r\n                        <select name=\"category\" required>\r\n                            <option value=\"\">Choose a problem<\/option>\r\n                            <option value=\"technical\">The cleaner is not working properly<\/option>\r\n                            <option value=\"damage\">Masin v\u00f5i tarvik on kahjustatud<\/option>\r\n                            <option value=\"missing_item\">Something is missing<\/option>\r\n                            <option value=\"other\">Other problem<\/option>\r\n                        <\/select>\r\n                    <\/label>\r\n                    <fieldset>\r\n                        <legend>Can you continue using the cleaner?<\/legend>\r\n                        <label><input type=\"radio\" name=\"can_continue\" value=\"1\" required> Yes<\/label>\r\n                        <label><input type=\"radio\" name=\"can_continue\" value=\"0\" required> No<\/label>\r\n                    <\/fieldset>\r\n                    <label>\r\n                        Describe the problem\r\n                        <textarea name=\"description\" minlength=\"10\" maxlength=\"4000\" rows=\"6\" required><\/textarea>\r\n                    <\/label>\r\n                    <label>\r\n                        Photos <span>(optional, up to 5)<\/span>\r\n                        <input type=\"file\" name=\"photos\" accept=\"image\/jpeg,image\/png,image\/webp\" multiple>\r\n                    <\/label>\r\n                    <button type=\"submit\">Send report<\/button>\r\n                <input type=\"hidden\" name=\"trp-form-language\" value=\"en\"\/><\/form>\r\n\r\n                <div class=\"tpsupport-status\" role=\"status\" aria-live=\"polite\"><\/div>\r\n            <\/div>\r\n        <\/section>\r\n        \n<\/p>\n<section class=\"tp-support-contact\" aria-labelledby=\"tp-support-contact-title\">\n<div>\n<p class=\"tp-support-contact__eyebrow\">Need help now?<\/p>\n<h2 id=\"tp-support-contact-title\">Klienditugi E\u2013P 8:00\u201322:00<\/h2>\n<p>If you cannot safely continue using the cleaner, send a report and call us.<\/p>\n<\/p><\/div>\n<div class=\"tp-support-contact__actions\">\n    <a class=\"tp-support-button tp-support-button--primary\" href=\"tel:+37258853441\"><i class=\"icon-phone\" aria-hidden=\"true\"><\/i><span>Call us<\/span><\/a><br \/>\n    <a class=\"tp-support-button tp-support-button--secondary\" href=\"mailto:tartu@tekstiilipesur.com\"><i class=\"icon-envelop\" aria-hidden=\"true\"><\/i><span>Email us<\/span><\/a>\n  <\/div>\n<\/section>\n<section class=\"tp-support-faq\" aria-labelledby=\"tp-support-faq-title\">\n<p class=\"tp-support-faq__eyebrow\">Before sending<\/p>\n<h2 id=\"tp-support-faq-title\">Quick answers<\/h2>\n<details>\n<summary>Where can I find the machine number?<\/summary>\n<p>Masina number on suurelt m\u00e4rgitud masina vasakul k\u00fcljel. Sisesta vormi ainult number, n\u00e4iteks 3, 7 v\u00f5i 14.<\/p>\n<\/details>\n<details>\n<summary>Which photos help assess the problem?<\/summary>\n<p>Lisa \u00fcks v\u00f5i mitu fotot. V\u00f5imalusel tee \u00fcks \u00fcldvaade ja \u00fcks l\u00e4hiv\u00f5te kahjustusest, lekkekohast v\u00f5i puuduvast tarvikust. \u00c4ra jaga fotol inimesi ega k\u00f5rvalisi isikuandmeid.<\/p>\n<\/details>\n<details>\n<summary>What happens after I send a report?<\/summary>\n<p>You will see a case number on screen. If you say you cannot continue using the cleaner, the report goes straight to Tekstiilipesur's maintenance team. For urgent questions, call 5885 3441.<\/p>\n<\/details>\n<\/section>\n<p>\n<p><\/div><\/div><br \/>\n<\/div><br \/>\n<\/div><\/section>","protected":false},"excerpt":{"rendered":"","protected":false},"author":4,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-5598","page","type-page","status-publish","hentry"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/tekstiilipesur.com\/en\/wp-json\/wp\/v2\/pages\/5598","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/tekstiilipesur.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/tekstiilipesur.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/tekstiilipesur.com\/en\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/tekstiilipesur.com\/en\/wp-json\/wp\/v2\/comments?post=5598"}],"version-history":[{"count":2,"href":"https:\/\/tekstiilipesur.com\/en\/wp-json\/wp\/v2\/pages\/5598\/revisions"}],"predecessor-version":[{"id":5611,"href":"https:\/\/tekstiilipesur.com\/en\/wp-json\/wp\/v2\/pages\/5598\/revisions\/5611"}],"wp:attachment":[{"href":"https:\/\/tekstiilipesur.com\/en\/wp-json\/wp\/v2\/media?parent=5598"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}